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Investing in heavy equipment is a major expense; but, the deal represents only the first step in a long-term relationship partnership. A world-class dealership is an integral partner in operational success, offering multiple types of services designed to maximize availability and protect your investment, while ensuring profitability to you, the contractor.
At TOBETER, a world-leading provider of excavator solutions, we are committed to creating maximum value for our customers. We believe that professional support services are the cornerstone of building a sustainable future together. Here are the core services you should expect from a reputable heavy machinery dealer. Here are some of the basic services that you should expect from a reputable dealer specializing in heavy machinery.
1. Preventive Maintenance and Service Programs
The best way to lower your total cost of ownership is by avoiding breakdowns and equipment downtime through structured preventive maintenance and service programs, all of which are based on manufacturer specifications.
Scheduled Service: Regularly scheduled replacement of filters, fluids, and wear parts.
Oil Sampling and Analysis: Periodically testing the hydraulic and engine oils to identify microscopic metal particles; a precursor to tell-tale signs of impending component failure.
Field Service: Factory-trained technicians equipped with service trucks to perform repairs on-site.
2. Parts Distribution and Inventory Management
The functionality of any piece of equipment is a direct result of the quality of its spare parts. A reputable dealer will have extensive local parts inventories that should be on hand to ensure you will have minimal downtime.
Genuine OEM Replacement Parts: Replacement parts that meet the original engineering design specifications of your machine.
Re-manufactured Components: Offering a cost-effective and environmentally-responsible option to replacing an entire engine or transmission.
Online Parts Catalogs: Fleet managers can order parts 24/7 via the internet for expedited shipping directly to their location.
3. Telematics and Fleet Monitoring
By 2026, data will be just as important to your company as diesel. Your dealer should be able to provide you with sophisticated software solutions that allow you to remotely manage your fleet.
Machine Health Alerts: Providing immediate notification when there is an issue or failure, or if an engine is overheating.
Utilization Reports: Showing you daily or monthly periods of idleness vs. productivity; helping you monitor and reduce fuel consumption.
Geofencing: Establishing electronic boundaries for your equipment; protecting your machines from unauthorized use or theft.
4. Specialized Financial Services
Purchasing heavy machinery requires flexible capital solutions. Many dealers will have in-house financing options available to help customize your payment structure.
Leasing and Rent-to-Own Options: The ability to utilize the latest technology without having to incur a large up-front cash outlay.
Customizable Insurance Coverage: Tailoring coverage to address the unique risks of construction and mining job sites.
5. Operator Training and Safety Certification
Regardless of how advanced a TOBETER excavator is, its productivity and efficiency will be solely dependent on its operator. The dealer provides operator training programs to help ensure your employees operate in a safe and productive manner.
Efficiency Training: Operators learn how to most effectively use eco-mode (fuel efficient operation), and specialized hydraulic patterns of operation, to minimize fuel usage.
Safety Onboarding: Through this program all employees understand the equipment's visibility zones, emergency shut-off switch locations, and maximum load limits.
A reputable dealer provides the infrastructure that allows your business to scale. From the foundation-laying power of a TOBETER excavator to the complex data provided by telematics, these services ensure that your equipment remains a profitable asset for years to come.
