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After-Sales Service

After-Sales Service

Home /  service & support

one-stop solutions

one-stop solutions

Diverse product range, customized services, and one-stop solutions.

Quality advantage

Quality advantage

Reliable and durable, laying a solid foundation for your projects.

After-sales advantage

After-sales advantage

Full-cycle service with remote + on-site collaboration, quick response, and minimized downtime losses.

Our Services

Our Services

Based in Weifang, Tobeter has over 10 years of experience in manufacturing construction equipment. As a high-tech enterprise integrating R&D, design, processing, production, sales, and after-sales maintenance, we focus on the fields of agricultural machinery and construction machinery. We research, develop, manufacture, and supply a wide range of heavy construction machinery products to the world, serving more than 30 countries and establishing long-term partnerships globally.

With over 10 years of experience in construction machinery manufacturing
With over 10 years of experience in construction machinery manufacturing
Integrated high-tech company
Integrated high-tech company
Focus on the fields of agricultural machinery and construction machinery
Focus on the fields of agricultural machinery and construction machinery
Has established long-term cooperative partnerships on a global scale
Has established long-term cooperative partnerships on a global scale
Serves more than 30 countries
Serves more than 30 countries

Customization Services

Special Working Condition Customization Special Working Condition Customization

Special Working Condition Customization

We develop special working condition-adapted models according to customers' different climates and working environments.

Product Config & Performance Customization Product Config & Performance Customization

Product Config & Performance Customization

Based on customers' specific work requirements, we precisely customize parameters such as digging force, working radius, and intelligent operation modules.

Appearance & Coating Customization Appearance & Coating Customization

Appearance & Coating Customization

We provide personalized appearance design and coating services to meet customers' different preferences and requirements for equipment's color and patterns.

After-sales Service Customization Advantages After-sales Service Customization Advantages

After-sales Service Customization Advantages

Fast response times, minimized downtime losses, extended warranty period, free spare parts, remote technical guidance, and on-site technical support.

Production Process
We follow a streamlined and efficient production process to ensure the manufacture of high-quality construction machinery.
  • devise
    1
    devise
  • Cutting
    2
    Cutting
  • Machining
    3
    Machining
  • Welding
    4
    Welding
  • Surface Treatment
    5
    Surface Treatment
  • spray paint
    6
    spray paint
  • Assembly
    7
    Assembly
  • Quality Inspection
    8
    Quality Inspection
  • Warehousing
    9
    Warehousing
  • devise
    1
    devise
  • Cutting
    2
    Cutting
  • Machining
    3
    Machining
  • Welding
    4
    Welding
  • Surface Treatment
    5
    Surface Treatment
  • spray paint
    6
    spray paint
  • Assembly
    7
    Assembly
  • Quality Inspection
    8
    Quality Inspection
  • Warehousing
    9
    Warehousing
FAQ
1. What certifications do your products hold? -
Our facility is ISO 9001:2008 certified, ensuring international quality standards. All products meet CE requirements, with select models compliant with EPA standards. Additional certifications (e.g., EAC, Noise) are available on request.
Yes, we offer tailored solutions to meet specific client needs, including: custom designs (dimensions, functions, and specifications), OEM/ODM services (client branding, logos, and packaging, with authorization), and color customization (Pantone or RAL shades). All modifications must comply with safety regulations and engineering feasibility.
We provide a standard 12-month warranty or 1,200 operating hours (whichever occurs first), covering manufacturing defects. Extended warranty options are negotiable for bulk orders.
Absolutely. With brand authorization, we offer full OEM services: private labeling, custom documentation, and exclusive design adaptations.
To ensure mutual security, we offer flexible options that include 50% deposit via T/T + 50% balance before shipment, 100% irrevocable L/C at sight (issued by a top-tier international bank), and other terms (e.g., D/P, D/A) may be considered for long-term partners.