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The equipment you use in the Construction, Infrastructure Development, and Mining Industries is essential to your overall business success; therefore, the equipment you choose will play a significant role in determining how successful your company will be. To maximize the success of your project, it is important to choose equipment options such as High-Performance Excavators, Multi-Purpose Backhoe Loaders, and Heavy-Capacity Wheel Loaders, as well as Heavy-Duty Bulldozers. Between these options, the Dealer is very important as they provide the support and resources you need to keep your project on track.
This Comprehensive Guide will discuss Key Considerations to help you select a Dealer and Key Questions you should ask to identify the Leading Dealers in the Industry.
I. The Proximity Myth: Local Support Should Be More Important Than Local Sales
In the Heavy Equipment Industry, when Contractors search for a Dealer near them, they are typically looking to find the Closest Physical Showroom. However, the true measure of proximity in the Heavy Equipment Industry is the Response Time to a customer request for help.
A Quality Dealer knows when a Bulldozer has stopped working, the entire Project Timeline can be affected. So, it is critical to evaluate the Dealer's Service Infrastructure. Does the Dealer maintain a Fleet of Field Service Trucks? Are the Dealer's Technicians Factory Trained?You may discover that a dealer offering 24/7 mobile service but located 100 miles away could be worth more than a dealer only available 9-5 and located less than 10 miles from your location. TOBETER supports a service-first model of business. If you're trying to determine if the dealer near your location is an acceptable choice, we recommend asking them what their average time frame for response in sending someone out for on-site repairs would be. A good dealer should have the resources and logistics necessary to ensure that your wheel loader or excavator is up and working before you lose too much revenue due to downtime.
Diversified Equipment Inventory – A Solution for Each Project Site
Today's job sites often experience great deals of complexity and therefore require a diverse fleet of equipment to meet this complexity. A dealer's equipment inventory reflects their ability to support your business as it grows. Therefore, when looking for a dealer, you should find a dealer who carries a complete range of heavy equipment. The following is an example of what the range of heavy equipment that we recommend you find a dealer to support your needs:
• Excavators – The workhorse for any job site and have high-durability frames and precision hydraulics.
• Backhoe Loaders - Considered the "utility" tool, they combine the benefits of digging power and loading versatility.
• Wheel Loaders - Are very important for moving materials around and should have high bucket capacity and fuel economy.
• Bulldozers - The base for clearing and grading land, this type of equipment should have raw pushing power that is backed by precision tech. One should find a reputable dealer not just to "sell what is currently available on their lot." Instead, a reputable dealer should take the time to work with you to determine the right machine you need based on your specific needs for the job site and will often recommend either a full-size excavator or a compact backhoe loader.
At TOBETER we help our customers maximize their value with the right equipment, not the most costly, to ensure their project is successful.The Spare Parts Lifeline is essential for any construction machine dealer's parts department.
Finding replacement filters and sensors are essential when searching for a dealer that provides quality parts. When evaluating a dealer's parts department, it's crucial to ask about their parts fill rate. High-quality dealers carry a good number of critical "wear parts" at all times. Currently, global supply chains are unpredictable, but dealers that carry their own parts inventory locally are making an investment in their customers' uptime.
It's a good idea to ask how the dealer works with the manufacturer. Top-Better being a global leader, we support our dealer network with priority access to OEM parts. This synergy with the manufacturer helps keep your heavy equipment as OEM and operating at its best throughout its life. Transparency in the total cost of ownership of construction equipment is critical. A typical wheel loader or bulldozer will cost you approximately 20-30% of its total cost of ownership when it is purchased. A reputable dealer will be transparent about the other 70%. When evaluating a dealer, they should be ready to provide data about your potential new machine's:
Fuel consumption – liters of fuel used per load taken
Service intervals – total number of times the unit will need to be serviced throughout its life.Historical Resale Performance - After five years of operation, what has historically been the average trade-in value of this brand? TOBETER manufactures sustainable machines and believes engineering and sustainability work hand-in-hand to deliver the best total cost of ownership possible by utilizing advanced engines, energy recovery hydraulics and other proven engineering technologies. A dealer who does not discuss total cost of ownership, may be more interested in a fast commission than building a quality long-term partnership with you.
Technology Integration and Telemetry
We are now in the age of Smart Construction, and a good dealer needs to have an understanding of all aspects of technology related to telematics and fleet management. The equipment in our industry (excavators and other types of heavy equipment) does not have GPS systems, but have sensors that measure everything from hydraulic pressure to how long the machine idles, so an excellent dealer should offer a telematics platform that allows you to monitor your entire fleet from your smart phone.
Telematics is not only about collecting data, but also predictive maintenance. That means, a quality dealer utilizes telematics data to call you and let you know when a piece of equipment is about to break down. An example is, “We see increased temperature on your wheel loader engine, a technician will be at your site this afternoon.” That kind of service value is what will provide you with the greatest benefits.
Working Together to Build a Sustainable Tomorrow - Sustainable business operation is now a requirement, and your dealer must help you to move your fleet to greener operations as a result of the regulations and needs for sustainable operation.Please include the following questions for your dealer when meeting with them.
A dealer focused on sustainable technology assures you that your fleet will continue to be relevant and productive for many years to come, and will not become obsolete three years later due to new environmental requirements.
Training and Safety - Protecting Your Most Important Asset
Finally, the operator is at the heart of all safety concerns, and the cornerstone of a sustainable future. Does the dealer provide training for operators? Training has proven effective even to veteran operators. A dealer with comprehensive onboarding and safety and training will significantly reduce accidents and enable maximum use of the equipment to extend their life cycle.
Conclusion
TOBETER - A Partner for You - Finding a local dealer is merely the first step toward a partnership. At TOBETER we are proud to be a world leader in Excavator systems, setting the industry standard for innovative equipment. If you are looking for backhoe loaders, wheel loaders, excavators, bulldozers and other heavy equipment for your business, we will provide you the necessary equipment and complementary business solutions. We do not see this process as merely completing a sale transaction, rather, we see the opportunity to build a future infrastructure with an open forum to share technology and superior service support, ultimately providing our customers with the greatest value. When selecting a dealer partner, select one who views the relationship the same as you do, in conjunction with how you operate your business, to ensure that you will be successful.
